Returns & Exchanges

Items purchased from our online store can be returned or exchanged through courier within 7 days of delivery.

ZileNoor Collection allows its customers to exchange or return purchased items subject to the following conditions:

The customer has submitted a request for exchange/return (via email, phone call, or WhatsApp) within 7 days of receipt of the purchased item.
The item is in its original packaging and the price tag is intact.
The item has no odors, perfume scents, stains, or any sign that it was used or washed.
Customized items or items bought on sale cannot be exchanged or returned. Premium Frocks are made to order and cannot be returned.
If an item bought at regular price later goes on sale, it will be exchanged at the sale price.
Exchange/return requests based on slight color variation will not be entertained, as minor differences may occur due to lighting/screens.
ZileNoor Collection reserves the right, at its sole discretion, to accept or deny any request.
Upon acceptance of the request, the customer will be notified by our customer service team.
This policy does not apply to international orders shipped outside Pakistan.

Refund Policy:

ZileNoor Collection offers refunds/exchanges within the 7-day window, but cash refunds are provided only if the delivered article is confirmed to be defective or incorrect.
Refunds are processed only after the returned item passes our team's quality inspection.
Shipping and handling charges are non-refundable.
Approved refunds may take up to 7 working days to process.
All refund decisions remain at the sole discretion of ZileNoor Collection.

Contact Details: